Dynamic Communications

Use dynamic HTML communications to engage customers, simplify complexity and build loyalty.

Explore

Overview

Bring your communications to life

Dynamic Communications are ideal for multi-touchpoint customer communications, such as financial services, customer on-boarding or insurance products.

With Dynamic Communications the customer can access a multipage HTML document, which is essentially a personalised microsite loaded with their account information. Customers can click between pages to review their information and can digitally sign, approve or provide feedback. The interactive nature of Dynamic Communications means that they are a powerful way to conduct meaningful, personalised conversations with diverse customer groups.

Dynamic Communications means giving your customers control and flexibility during your interactions. If a transaction requires more than a single exchange, Dynamic Communications enable customers to respond to messages online, and to review and complete forms on a mix of mobile devices.

Features

Customer communications in the digital age

Dynamic HTML5

Dynamic Communications is ideal for delivering complex information in an engaging manner.
Interactive features

Your customers can interact with the pages. They might need to review a quote or approve the terms of an agreement. This can all be managed online.
Bespoke content

Dynamic Communications are populated with the customer’s own information, so they will see the right data at the right time, presented clearly.
Self-service

Customers can manage the interaction in their own time, in their own way. They might start the process on their phone, move to a laptop and complete the transaction on their tablet.
Delivered by you

You can deliver Dynamic Communications using the same CCM application that creates your paper communications.
Data security

Our security management processes are ISO 27001 certified. We are also Cyber Essentials accredited and we have a PCI DSS certified environment. And your data and communications are encrypted and monitored at every stage.

Benefits

Engage customers with meaningful messages

Cost saving

With Dynamic Communications you can simplify some processes and automate others, enabling you to cut design, approval and implementation time by up to 80%.
Responsive design

Dynamic Communications adapts to a range of channels, so you can create one communication that works on laptops, smartphones, tablets, email and SMS.
Engaging

You can create dynamic conversations with your customers that enable them to engage with your organisation on their own terms.
Efficient processes

Spend less time on-boarding customers and managing routine transactions by using Dynamic Communications.

Our Process

Discover Design Deliver

We take the time to explore precisely what you want to achieve.

We start by exploring your current customer communications from a variety of perspectives, such as marketing, customer services, compliance and branding.

By understanding the needs of your business we can ensure you exploit the immense potential of the DocCentrics platform.
We fine-tune the workflows and functionality to match the way you work.

Every screen is tailored to the needs of your users, so each individual only sees the settings, options and functions that they need.

This customisation ensures that your business achieves the benefits of our platform without having to adapt or alter your operations.
Once the system is operational we continue working closely with you.

This ensures that you always benefit from the full potential of DocCentrics, and always deliver on-brand, on-message, on-time and fully compliant communications.