A personal approach to communications

Telecoms is now one of the most dynamic and competitive sectors in the world. Speed to market is vital to maximise the value and competitive advantage of tactical campaigns and promotions, while clear and relevant communications are essential to minimise the burden on operational functions like call centres.

Our solution can help you:
  • Create easy to understand bills and reduce calls to customer services – the DocCentrics solution provides the tools you need to design the look and layout of bills to make them more attractive and easier to read, helping to reduce customer queries and stand out from your competitors.
  • Improve the customer experience with perfectly targeted messages – using valuable usage and spend data you can create highly targeted communications. For instance, users who travel abroad can receive cross-sell or up-sell messages incorporated into their bills.
  • Raise the quality and efficiency of your operations – automated data processing, data checking and web-based proofing can dramatically speed up billing processes, while at the same time improving the accuracy of management information for use in future campaigns.
  • Reduce costs – telcos operate on fine margins and e-billing is a useful way to reduce costs quickly. However, switching to an e-billing system is not a simple process as bills need to look the same, so any solution needs to be able to drive down customer service costs, while retaining both response rates and customers.
Breathe new life into billing statements
With the DocCentrics solution, telecoms companies can quickly and simply breath new life into a whole range of customer communications including bills, new products and services announcements and promotions. It also allows other business functions to focus resources in other areas such customer retention or cross-and up-sell initiatives.

Fast and effective results
The DocCentrics solution can have an immediate and long-lasting effect on the efficiencies of telecoms companies. In some instances, it’s been possible to reduce billing costs by 59%, reduce call centre queries by 14% and save 19% on postage costs. And by incorporating personalised messages it’s been possible to stimulate increased usage of some text and information services by up to 200%.

Talk to us to see how the DocCentrics solution can be tailored to resolve your challenges and promote your telecoms products.