Making the most of your business intelligence…
Whether it’s your next billing run or a call received at your call centre, the DocCentrics solution acquires and processes the relevant data, to ensure your communication has maximum impact. It includes everything you need to enhance and enrich the value from your existing data handling process – quickly, simply and easily.
…with more effective communications
Our solution gives you easy web access to document content, design, proofing and approval. It means you can tailor document communications instantly to accommodate exactly the personalisation and branding you want. The DocCentrics solution gives you complete flexibility, working with individual documents such as customer service letters and large volume billing runs. You also have the ability to send communications that are optimised for SMS, web, email and fax.
The DocCentrics solution integrates seamlessly with your existing technologies including content management platforms such as Documentum, or graphic design tools such as InDesign or Quark Xpress. DocCentrics also has sophisticated white space management tools, so you can easily incorporate any ad hoc or pre-planned messages. It then automatically checks the rules of your database to ensure the messages are appropriate and specific to individual recipients with no duplication.
You make the rules
DocCentrics’ web-based solution allows key stakeholders to contribute simultaneously to the document, improving speed to market. You determine who can access, change and approve content; from a message through to a complete document. For example, compliance, marketing and finance departments can all amend and approve documents at appropriate times without impacting on deadlines or the integrity of each other’s content. You can also prioritise how documents are processed and scheduled, and react to urgent or time-sensitive communications simply and immediately.
The management information you really need
Our solution monitors the entire production process to provide a rich source of management information. For example, it can tell you which documents have been processed, and how, when and to whom they’ve been sent. DocCentrics’ management information is fully configurable and available in real-time. It can provide feedback based on customer behaviour and needs, allowing you to tailor your marketing department sales campaigns as they run, so you can respond faster and more cost-effectively to new opportunities or competitor threats.
DocCentrics gives you flexibility and control
At every stage, our consultative approach and tailored solutions adapt to how you want to work, letting you choose how involved you want to be in the process. This flexibility gives you complete control throughout the process. Our consultancy brings the benefits of our many years of experience to help you make the most of your existing business systems through our platform.
Minimal costs and no commitment
The DocCentrics solution is fully scalable, easy to use and cost-effective. As we host and manage the solution for you, you don’t need to invest in software, hardware or extensive training. You simply access it via the web and only pay for what you use, making more effective use of your own resources. And we’ll continue to support, upgrade and enhance the solution to ensure you always enjoy the best service and benefits.