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How can DocCentrics work for me?

Whatever area of business you work in, our solutions can quickly, cost-effectively enhance customer loyalty, bring in new business and streamline your document processes.

Simply enter your details below, click on your business area and we’ll reveal how DocCentrics can help you and your organisation work smarter, faster and more efficiently.

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Marketing

Operations

Q.	Can the DocCentrics solution help me reach an international market?
A.	Yes. DocCentrics lets you create document templates in multiple languages, so you can communicate personally and effectively across your markets.

Q.	I’ve got a new, limited-time sales promotion. Can DocCentrics help?
A.	Yes, our solution is ideal for this, because you can easily add new documents or change content to suit your rapidly changing business campaigns and messages.

Q.	I have a national customer base, but want to test a promotion regionally. Can DocCentrics help?
A.	Yes. By using customers’ and prospects’ addresses, the DocCentrics solution can easily target and manage test cell communications. It’s an exceptionally cost-effective way to trial specific messages and sales initiatives.

Q.	If I use your solution, am I tied to your templates?
A.	No. You can import In-Design, Quark or PDF files directly into the DocCentrics solution without re-keying, so you can keep your corporate style and get to market faster.

Q.	Will your solution let me add sales messages to bills and statements, without holding up the approval process?
A.	Yes. DocCentrics allows TransPromo (transactional promotions) activity – so for example the marketing department can make use of DocCentrics’ white space management tools to add topical, personalised promotional messages. You can also set rules to reassure the billing manager that ‘his’ part of the bill won’t be affected.

Q.	Will DocCentrics fit with my business processes?
A.	Yes. The DocCentrics solution is easily customised to integrate smoothly with your existing business processes. And because it improves productivity, you’ll benefit from a greater return on your investment.

Q.	I’m always pressed for time. Will DocCentrics really help me save any?
A.	Yes – definitely, and in many ways. To mention just a few, it streamlines document changes and approval, audits and controls the whole document process automatically, and tells you clearly what was processed and despatched, to who and when.

Q.	With so many possibilities, won’t DocCentrics make producing documents more complicated?
A.	No – quite the opposite. The DocCentrics solution gives you easy, central control of document design and content, so you can use fewer templates, and easily unify and enhance your communications.

Q.	Isn’t DocCentrics really a marketing tool?
A.	No. It integrates document composition into any business process with a comprehensive audit trail and analytics. So it’s as valuable and effective for Operations, as it is for marketing, IT and management.

Q.	Once I’ve chosen my template and content, can I change it?
A.	Yes, quickly and easily. You can proof-check your documents in real-time on the web, make changes and integrate the latest data to improve accuracy and make your message really work.

Q.	It’s another process – so doesn’t the DocCentrics solution mean new software and new technology to learn?
A.	No. You don’t need to invest in or load any software – you access DocCentrics’ powerful features via the simple web-based tools. And the technology is simple too, since DocCentrics integrates with the processes you already use.

Q.	Can DocCentrics really speed up my document processes?
A.	Yes. The DocCentrics solution isn’t just about creating personalised bills and statements. It provides all the tools you need to manage and automate the entire document communication process – from data input and cleansing to delivery and reporting.

Q.	Is the DocCentrics solution future-proof?
A.	Yes. Upgrades are free, automatic and seamless and it’s fully scalable to your organisation. And DocCentrics supports continuous innovation – it comes with a roadmap that helps you continually enhance features such as automation and management information. It also lets you take advantage of new delivery channels such as web TV as they become available].

Q.	Is DocCentrics really cost-effective?
A.	Yes, absolutely. The DocCentrics solution provides key benefits, like improved speed to market, almost instantly without capital expenditure and minimal configuration costs. Better still, it gives medium-size organisations access to domain knowledge and expertise that normally only larger organisations could afford – making you more competitive for minimal outlay.

Q.	If I get to depend on DocCentrics, will it let me down?
A.	No. The DocCentrics solution uses a resilient dual data centre to keep its invaluable services up and running. And it’s secure too – all data is encrypted both on and off the platform.