Liberate the full potential of your customer communications with DocCentrics
We help organisations improve the efficiency and effectiveness of their customer communications through focus on:
- Reducing the overall cost of customer relationships
- Capitalising on revenue generation opportunities
- Improving the quality and consistency of customer experience
Our experienced consultants help organisations to improve the way they
communicate across the customer life-cycle. Following a simple benefit focussed
approach we identify and size the opportunities, then design and deliver
effective solutions.
Our hosted service platform provides organisations with a communications interface through which they can manage the creation, maintenance and delivery of their customer and marketing communications.
Customers today are bombarded with messages and information, so it's not surprising they 'turn off' and become unreceptive. Yet there are certain communications they do read and pay more attention to because they are relevant, contain important service messages or highly personalised and targeted marketing information.
'90% of customer contact is through document communication'*. Working with DocCentrics, these documents can be made to work harder for you. Our web-based tools allow you to harness the full potential of each document and will help you manage, create and send communications that are timely, personalised and powerfully persuasive. Enabling you to:
- enhance customer satisfaction
- improve retention
- increase acquisition rates
- cross-sell and up-sell
- build customer loyalty
Yet the DocCentrics solution isn't just about creating personalised communications. It provides all the tools you need to manage and automate the entire document communication process - from data input and cleansing to delivery, archiving and reporting.
* Source: InfoTrends/CAP Ventures
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